All prices on www.caprichobeautysupply.com are in US dollars (USD). Generally, all orders are processed the next business day and standard shipping offers a delivery time of 3 to 5 business days. To avoid receiving problems with our notification emails, add www.caprichobeautysupply.com to your safe senders list. Once your package is shipped, you will receive a confirmation with a tracking number within 24 hours to the email address provided in your order. All products sold in special offers of BUY 3 AND GET 1 FREE are final sale.
Returns: Capricho Beauty Supply will accept returns for up to 20 calendar days from the date of purchase for unopened and unused products in perfect packaging condition. Before returning an item, please contact customer service at WhatsApp number +1 (786) 612-9470 from Monday to Friday, 9:30am-5:30pm to obtain a return authorization number and the correct return shipping address. Once you have received your return authorization number, you must properly pack your return to avoid damage during transit. Include a copy of your invoice and write the return authorization number on the invoice. You are responsible for covering the shipping costs of returned orders. Track the shipment of your return, Capricho Beauty Supply is not responsible for lost or stolen packages. Refunds for returns will be credited to the credit card or account used for the purchase. Returns from Capricho Beauty Supply are subject to a 20% restocking fee of the purchase price, which will be deducted from the total refund amount for all returns. Refunds will be issued only after the item has been received and its physical condition is satisfactory.
Exchanges: At Capricho Beauty Supply, we cannot make exchanges for orders made through www.caprichobeautysupply.com. Customers who wish to replace their product with a new one must return their original order for a refund and make a separate new order for the new item.
Cancellations: At Capricho Beauty Supply, our goal is to process and ship your order as quickly as possible. Once the order has been received, packed and shipped, it will not be possible to cancel. If you wish to request a cancellation, please contact customer service at WhatsApp number +1 (786) 612-9470 from Monday to Friday, 9:30am-5:30pm. Be sure to provide your order number, name, and shipping address to assist with your cancellation request.
Discrepancies or defective items: At Capricho Beauty Supply, we are willing to help in the case of order discrepancies or if your product is defective due to causes beyond your control. Please contact us within 5 days of delivery, at customer service at WhatsApp number +1 (786) 612-9470 from Monday to Friday, 9:30am-5:30pm. Our first option will be to provide you with an equal replacement product, our second option will be to issue a refund in the payment method used for the purchase.
